We want you to be satisfied with every purchase from Chennai Eastgate.
This policy explains how returns, replacements, refunds and cancellations
work.
Returns & Replacements
- You may request a return or replacement within [7] days of delivery if
the product is: damaged in transit, defective, or different from what
was ordered. - To be eligible, the product must be unused, in its original packaging,
with all accessories, manuals and invoice. - To raise a request, email info@chennaieastgate.com or call
+91 96004 99939 with your order number, issue description and photos
(for damage claims, please report within 48 hours of delivery).
Non-Returnable Items
- Products damaged due to misuse, improper installation or unauthorised
repair. - Items returned without original packaging or accessories.
- Products marked “non-returnable” on the product page.
Refund Process
- Once the returned product is received and inspected (typically within
[3–5] business days), we will notify you of approval or rejection. - Approved refunds are processed to your original payment method within
[5–7] business days of approval. Bank posting times may vary. - For Cash on Delivery orders (if offered), refunds are made by bank
transfer to the account you provide.
Order Cancellations
- You may cancel a prepaid order before it is shipped for a full refund.
- Once an order is shipped, it cannot be cancelled; you may instead use
the return process above where applicable. - We may cancel orders due to stock unavailability, pricing errors or
suspected fraud; any amount paid will be refunded in full.
Contact for Refund Queries
Chennai Eastgate Trading Private Limited
Email: info@chennaieastgate.com | Phone: +91 96004 99939
No 123, 4th Street, Aishwarya Nagar, Kil Ayanambakkam, Chennai – 600095.