Shipping Coverage
We currently ship across India through reputed courier and logistics
partners. (International shipping for trade/bulk orders is handled
separately — contact us for export enquiries.)
Order Processing Time
Orders are processed and dispatched within [1–3] business days of payment
confirmation. Orders placed on Sundays or public holidays are processed
the next business day.
Delivery Timelines
- Chennai & Tamil Nadu: approximately [2–4] business days after dispatch.
- Rest of India: approximately [4–8] business days after dispatch.
- Timelines are estimates and may vary due to courier delays, weather,
or other factors beyond our control.
Shipping Charges
Shipping charges (if any) are calculated and displayed at checkout before
you complete payment. Free shipping offers, when running, will be shown
on the website.
Tracking
Once your order is dispatched, you will receive a tracking number by
email/SMS/WhatsApp to track your shipment.
Delays & Failed Deliveries
If a shipment is returned to us due to an incorrect address or repeated
failed delivery attempts, we will contact you to arrange re-shipment
(additional charges may apply) or a refund of the product amount.
Damaged Shipments
If the outer packaging appears tampered or damaged at delivery, please
refuse acceptance or note it with the courier, and report to us within
48 hours with photos at info@chennaieastgate.com.
Contact
Chennai Eastgate Trading Private Limited
Email: info@chennaieastgate.com | Phone: +91 96004 99939 | 044-4323 8412
No 123, 4th Street, Aishwarya Nagar, Kil Ayanambakkam, Chennai – 600095